James P. Kinney III wrote: > On Tue, 2004-12-07 at 21:24, griffisb at bellsouth.net wrote: > > >>Sometimes installing, showing and explaining isn't enough. >> > > But deleting can be very informative. > Agreed. Think of it as "Tough Love". After they pay someone to recover the files or spend the time to re-type the papers they figure it out rather quickly.