[no subject]

Actually, I'm beyond middle age, I think...

I've posted to the list regarding my issues in the past.  It is in fact 
based on fact.

1. When my 2nd line went dead, I contacted BellSouth and was told it 
would be fixed in 3 days.  What kind of service is that?  Further, it 
turns out that a technican had screwed it up while working with other 
services, yet they did not expedite repairing the problem they caused.

2. BellSouth constantly get's in the way of other providers, whether 
it's local service or dsl.  This is not competitive, it is 
anti-competitive.  They are the reason you can't get dsl without a 
dialtone via Speedfactory.

3.  I've often (as in > 10 times) caught BellSouth Techs using my 2nd 
phone line to place calls when in the field.  I was told that this is a 
common practice.  Further I caught one guy talking trash to his girl.  I 
was told that they'll pick a 2nd line since it's assumed it's a fax or 
something.  Doesn't matter if you're expecting a call or something now 
does it?

4. When contacting BellSouth for service I received the same attitude 
from the cust. dis-service persons.  In two different situations, I made 
the comment that I did not think that they were cust. oriented and that 
I might consider taking my business elsewhere.  Both responded in the 
same way, offering to assist me disconnect my service.

5. I recently had a client move to a new location.  BellSouth screwed up 
one of their voice lines when setting up the dsl.  At the time, that 
line was their connectivity to the internet.  Dial tone gone, no 
internet.  The next BellSouth tech told me that who ever tried to setup 
the dsl was an idiot (his words).  He'd swapped the trans./rec. and had 
left some hardware completely out of the dslam.  He said it would never 
have worked.

Need more?  Incompetence, arrogance, customer dis-service and a local 
monopoly that acts like one.

-- 
Until later, Geoffrey


</pre>
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