[no subject]

Not necessarily.  Although this concept makes sense, it is not
universal.  I can't speak to the escalation practices at BellSouth, but
in the software industry where i work that is not the case.
Specifically, reseller technicians go through the same call support
process as end-users.  Again, not universal, but more often than not.

I've dealt with BellSouth business services in the past as a customer of
Savvis (pre C&W days).  Back then we had to open a trouble ticket with
Savvis, who opened a trouble ticket with WCOM, who had to open a trouble
ticket with BellSouth.  Each step had up to a 1 hour turn-around time,
totaling 3 hours just to get a response, and 3 more hours to get a
resolution.  As engineers dealing with engineers, if we had cut out the
middlemen the resolution (in this case a truck roll) would have occurred
sooner and our backhoe'd circuit would have been restored quicker.

The value of a middleman can only be assessed by each consumer.  In my
case I don't see the need.  YMMV.

-Jim P.





</pre>
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<li><strong><a name="00820" href="msg00820.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> rstory-l at revelstone.com (Robert Story)</li></ul></li>
<li><strong><a name="00869" href="msg00869.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> jimpop at yahoo.com (Jim Popovitch)</li></ul></li>
<li><strong><a name="00878" href="msg00878.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> esoteric at 3times25.net (Geoffrey)</li></ul></li>
<li><strong><a name="00896" href="msg00896.html">[ale] comcast static IP?</a></strong>
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<li><strong><a name="00898" href="msg00898.html">[ale] comcast static IP?</a></strong>
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<li><strong><a name="00899" href="msg00899.html">[ale] comcast static IP?</a></strong>
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