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Got kids?  Dropped all their toys made in China?

I've never really understood the "pro-American ONLY" approach to things.  I can
understand showing preference for American products, or even preference for
another nation's products (think: BWM, Mercedes, and even Mushu Pork).  

What real American options are there for outsourcing a 24/7/365 day call
center?  I know IBM does this, but I hear they actually provide the service
from other countries.  I don't think that companies that outsource actually
look to do it from other countries, they just look to find a reasonable cost
savings (just like most businesses do)

One more question:  What if the operator spoke to you with a heavy Irish accent
and didn't know where on the map Atlanta was?  Would you be equally troubled?

-Jim P.


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