[no subject]

That's fine.  My problem as Bob noted was, is, that often times the 
contacts do not have a good command of the english language.  Figure it 
out.  Their TOOL is communication.  Would you hire a plumber who didn't 
have the right tools?

> One more question:  What if the operator spoke to you with a heavy Irish accent
> and didn't know where on the map Atlanta was?  Would you be equally troubled?

You're trying to turn this into a racial issue and it just is not the 
case.  If communication is your primary tool, then you better be good at 
it.  I ran into the same problem just yesterday when I called Motorola 
about problems with their website.  They had a bunch of broken links. 
Bottom line is, they might be saving money by outsourcing, but they just 
lost a sale because I just could not understand the guy.  He apparently 
could not understand me either, so I don't know if the issue will even 
be resolved on their end.  I've moved on.

-- 
Until later, Geoffrey


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