[no subject]

>--- "James P. Kinney III" <jkinney at localnetsolutions.com> wrote:
>  
>
>>On Mon, 2005-10-10 at 18:55 -0400, Bob Toxen wrote:
>>    
>>
>>>One of my clients who does pay for RHEL support tried the support.  He
>>>got a woman in Singapore whose English was too poor for him to understand
>>>her.  So much for support or "buying American".
>>>      
>>>
>>That truly stinks. I have never used RedHat's support for anything so I
>>don't know if it's worth anything. But what you described is the reason
>>I dropped Mindspring after 10 years.
>>    
>>
>
>Got kids?  Dropped all their toys made in China?
>
>I've never really understood the "pro-American ONLY" approach to things.  I can
>understand showing preference for American products, or even preference for
>another nation's products (think: BWM, Mercedes, and even Mushu Pork).  
>
>What real American options are there for outsourcing a 24/7/365 day call
>center?  I know IBM does this, but I hear they actually provide the service
>from other countries.  I don't think that companies that outsource actually
>look to do it from other countries, they just look to find a reasonable cost
>savings (just like most businesses do)
>
>One more question:  What if the operator spoke to you with a heavy Irish accent
>and didn't know where on the map Atlanta was?  Would you be equally troubled?
>
>-Jim P.
>_______________________________________________
>Ale mailing list
>Ale at ale.org
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&gt;
&gt;  
&gt;
For what it's worth, in my travels, I've met people (Americans) who 
didn't know where Atlanta is.


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