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SORBS on autopilot?

Subject: SORBS on autopilot?
From: bill at edisys.co.uk (William Hamilton)
Date: Fri, 15 Jan 2010 16:26:54 +0000
In-reply-to: <[email protected]>
References: <[email protected]> <[email protected]> <[email protected]>

On 15/01/2010 16:14, William Herrin wrote:

>> Is it bad English?  Is it not clear?
>
> No, it is not clear.

It's perfectly clear.

>> Can anyone else give better wording
>> that might result in less of an issue?
>
> "Please reply to this message to reopen your ticket and escalate your
> case to a live human being."

You:

"Please reply to this message to reopen your ticket and escalate your 
case to a live human being."

And now SORBS:

"If you feel otherwise, please reply to this message
to re-open your ticket."

Try as I might I really can't see what is not clear here...

B

Follow-Ups:
- SORBS on autopilot?
  - From: bill at herrin.us (William Herrin)
- SORBS on autopilot?
  - From: LarrySheldon at cox.net (Larry Sheldon)
- Bad Support Bots (was: SORBS on autopilot?)
  - From: mike at mtcc.com (Michael Thomas)

References:
- SORBS on autopilot?
  - From: math at sizone.org (Ken Chase)
- SORBS on autopilot?
  - From: matthew at sorbs.net (Michelle Sullivan)
- SORBS on autopilot?
  - From: bill at herrin.us (William Herrin)

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