Cogent packet loss to Verizon in San Jose

[robertg at garlic.com (Robert Glover)]

Anyone from Cogent around?  Normal support channels aren't getting me
anywhere.

We have been seeing consistent packet loss to Verizon over Cogent in San
Jose for several days:

HOST: noc-auth1.garlic.com                           Loss%   Snt  
Last   Avg  Best  Wrst StDev
  1. router.garlic.com                               0.0%    10    0.4  
0.3   0.2   0.4   0.0
  2. vl203.mag03.sfo01.atlas.cogentco.com            0.0%    10    2.2  
2.3   2.1   2.4   0.1
  3. te0-2-0-1.mpd21.sfo01.atlas.cogentco.com        0.0%    10    2.6  
2.6   2.4   2.8   0.1
  4. be2166.ccr21.sjc01.atlas.cogentco.com           0.0%    10    3.9  
3.9   3.7   4.2   0.1
  5. be2000.ccr21.sjc03.atlas.cogentco.com           0.0%    10    4.7  
4.4   4.3   4.7   0.1
  6. verizon.sjc03.atlas.cogentco.com               40.0%    10   80.0 
80.8  79.9  81.8   0.7
  7. so-1-0-0-0.SJC01-CORE-RTR1.verizon-gni.net      30.0%    10   82.2 
87.9  81.1 114.6  11.3
  8. A8-0-1710.SNFCCA-DSL-01.verizon-gni.net        30.0%    10   83.2 
83.8  82.1  85.9   1.3
  9. static-71-116-125-210.snfcca.dsl-w.verizon.net 20.0%    10  108.1
107.2 105.7 108.7   1.1


We have had to route some customer's traffic out through our alternate
provider (AS20115), as their VPN's were borked by the packet loss.

Thanks,
-Bobby