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Seeking clueful Comcast contact re static IP address info
- Subject: Seeking clueful Comcast contact re static IP address info
- From: jleq96 at gmail.com (John LeCoque)
- Date: Tue, 4 Nov 2014 18:25:25 -0600
- In-reply-to: <CAARvpTLuHcD46ce_PziXC6pCykVrvkLPqySRX4VY=6_xdY2NEg@mail.gmail.com>
- References: <CAARvpTLuHcD46ce_PziXC6pCykVrvkLPqySRX4VY=6_xdY2NEg@mail.gmail.com>
Thanks all. I am in touch with Comcast, and we are getting the issue sorted
out.
On Tue, Nov 4, 2014 at 3:06 PM, John LeCoque <jleq96 at gmail.com> wrote:
> Hello all,
>
> Sorry to take such a basic issue all the way to NANOG, but my team has
> nearly 16 hours into this issue via phone / e-mail with no results. We just
> need the IP address information for our recently installed DOCSIS service
> at a location in Tallahassee, FL.
>
> Unfortunately we have had no luck with support (after many attempts), and
> our sales rep has made it very clear that he does not care.
>
> Is there anyone from Comcast here who could contact me off-list to help us
> get this resolved? I am very grateful for any assistance.
>
> Thank you,
> John
>