cgnat - how do you handle customer issues

[aaron1 at gvtc.com (Aaron Gould)]

Couple questions please. When you put thousands of customers behind a cgnat
boundary, how do you all handle customer complaints about the following.

 

1 - for external connectivity to the customers premise devices, not being
able to access web servers, web cameras, etc, in their premises?

 

2 - from the premise natted device, when customers go to a university or
bank web site, how do you handle randomly changing ip addresses/ports that
may occur due to idle time and session tear-down in nat table such that the
bank website has issues with seeing your session ip change?

 

 

-Aaron