XO - Memphis/Nasville - Circuit down 24 hours

[ldumont at fibrenoire.ca (Laurent Dumont)]

Hi everyone,

This is a first for me but we have a circuit down for the past 24 hours in
Memphis. We've escalated the issue as far as we could on the XO side but
we've been stonewalled at every turn. I don't have anything agaisn't 3-6
hours outages as those have to be expected from time to time but 24 hours
hard down is just a bit too crazy.

If they would at least tell me if it's a fiber cut, I would understand but
all they can tell me is that they see alarms.

Anyone has seen anything like this before?


Thank you