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-----Original Message-----
From: Byron A Jeff [<a  rel="nofollow" href="mailto:byron";>mailto:byron</a> at cc.gatech.edu]
Sent: Tuesday, January 06, 2004 7:26 AM
To: Atlanta Linux Enthusiasts
Subject: Re: [ale] Comcast linux...


On Mon, Jan 05, 2004 at 03:20:48PM -0800, Berlin Brown wrote:

&gt; I almost have my comcast cable modem setup.  I think I just need a primary
&gt; dns, nameserver using ips only.  Does anybody have the dns for atlanta
from
&gt; comcast, emory area.

That's an interesting question. Everything for comcast is set up via DHCP 
right?

&gt;  

&gt; I cant find it on the net.  And the people at comcast wont give it to me.
&gt; Redhat is supposed to pick it up, but it didnt?

That's real interesting. Actually it just got more interesting as I checked
my smoothwall machine and it's acting as its own caching nameserver. So
I don't have the address either.

BTW the cc.gatech.edu College of Computing server will serve DNS addresses
to anyone who asks. It's what I always use when I don't know the local 
address: 130.207.3.207

&gt;  

&gt; Funny thing, when the comcast tech came.  At first I never even thought
you
&gt; needed a windows machine(havent installed a win machine in 2 years).
Anyway
&gt; the guy went nuts over it.

Not only typical, but it's in your Terms of Service.

&gt;  I said fine, just leave the modem, 'We can't do
&gt; that, once you get windows up, we will send another guy out.'  

Again the standard response.

&gt; B.S.!, just  leave the modem, Ill figure it out, then he left.

It's unfair, but makes sense. Here's the facts of the matter:

1) The techs only have limited training.
2) The customers generally know nothing about computers and networking.
Usually
   this gives the techs an advantage, until they come across one of us. ;-)
3) It costs money to train for another OS and....
4) They can lose their jobs if they leave without it being set up.

It's a tough life for us Linux folks, but in fact I and appreciate the
policy
because if they did train the Techs (both rolling and phone), the cost of 
service goes up.

On the phone I always tell 1st level tech support that's it's a Windows 2000
box. I patiently explain that it's the cable modem, not my machine. If I
get to second level I ask &quot;Do you want to hear the truth?&quot;. Usually they do,
but they don't flip out. I ask them what they are looking for and translate.

I still find it interesting that no DNS info comes through...

BAJ
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