[no subject]

Well Said George.  Further, when I discuss a problem with a company, I 
am looking for a solution first.  I'm not calling to complain, I'm 
calling to get a solution.  Further, if the person begins to get angry, 
upset or frustrated, I explain to them that it's nothing personal.  They 
are a representative of that company, therefore, I'm talking to the 
company, not to the individual.

> 
>>Ok, you indicated you might leave BellSouth, what kind of "customer"
>>response do you expect at that point?  What can you possibly expect for
>>paying a few lousy dollars per month?
> 
> 
> If people are paying money for a service--and 'a few lousy dollars 
> per month' from thousands of people adds up to a lot of money--they 
> have every right to determine for themselves what level of service 
> they feel they have a right to expect, and I find it frankly rather 
> rude, and quite baffling, that you should be arguing that their 
> complaints are misplaced because, what, they're only paying a 
> relatively small amount of money?  Now, it is fair to say that 
> the consumer *can* sometimes have unrealistic expectations of what he 
> or she is getting, failing to read the fine print and the terms of 
> service etcetera.  But this should not be seen as an excuse for 
> companies to treat the customer rudely; and if they do, they should 
> not be surprised if the customer leaves them.  I think businesses in 
> America could and should do a lot more in the way of training their 
> customer representatives; I suspect that people *do* care about good 
> service, and I think that bad attitudes cost companies money.

Again, I agree.

>>>5. I recently had a client move to a new location.  BellSouth screwed up 
>>>one of their voice lines when setting up the dsl.  At the time, that 
>>>line was their connectivity to the internet.  Dial tone gone, no 
>>>internet.  The next BellSouth tech told me that who ever tried to setup 
>>>the dsl was an idiot (his words).  He'd swapped the trans./rec. and had 
>>>left some hardware completely out of the dslam.  He said it would never 
>>>have worked.
>>
>>That problem isn't unusual, nor unique to you, BellSouth, nor DSL.
> 
> 
> And so shouldn't be addressed?
> 
> 
>>At some point you wind up getting labeled as a perpetual complainer.  Be
>>known for something better than that.
> 
> 
> As an apologist for poor service?  As a fool who will accept 
> ill-treatment because "that's just how it is"?  Monopolies are a 
> problem because they don't give people much of a choice; but we 
> should still be willing to stand up and complain when problems do 
> occur--and, sadly, I think that many of these companies are poorly 
> run, provide a poor service, and get away with it because there is no 
> viable alternative.

Again well said.

-- 
Until later, Geoffrey


</pre>
<!--X-Body-of-Message-End-->
<!--X-MsgBody-End-->
<!--X-Follow-Ups-->
<hr>
<!--X-Follow-Ups-End-->
<!--X-References-->
<ul><li><strong>References</strong>:
<ul>
<li><strong><a name="00820" href="msg00820.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> rstory-l at revelstone.com (Robert Story)</li></ul></li>
<li><strong><a name="00825" href="msg00825.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> FishR at bellsouth.net (Ryan Fish)</li></ul></li>
<li><strong><a name="00859" href="msg00859.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> esoteric at 3times25.net (Geoffrey)</li></ul></li>
<li><strong><a name="00863" href="msg00863.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> jimpop at yahoo.com (Jim Popovitch)</li></ul></li>
<li><strong><a name="00865" href="msg00865.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> esoteric at 3times25.net (Geoffrey)</li></ul></li>
<li><strong><a name="00866" href="msg00866.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> jimpop at yahoo.com (Jim Popovitch)</li></ul></li>
<li><strong><a name="00867" href="msg00867.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> kafka at antichri.st (George Carless)</li></ul></li>
</ul></li></ul>
<!--X-References-End-->
<!--X-BotPNI-->
<ul>
<li>Prev by Date:
<strong><a href="msg00876.html">[ale] gcc programming</a></strong>
</li>
<li>Next by Date:
<strong><a href="msg00878.html">[ale] comcast static IP?</a></strong>
</li>
<li>Previous by thread:
<strong><a href="msg00875.html">[ale] comcast static IP?</a></strong>
</li>
<li>Next by thread:
<strong><a href="msg00870.html">[ale] comcast static IP?</a></strong>
</li>
<li>Index(es):
<ul>
<li><a href="maillist.html#00877"><strong>Date</strong></a></li>
<li><a href="threads.html#00877"><strong>Thread</strong></a></li>
</ul>
</li>
</ul>

<!--X-BotPNI-End-->
<!--X-User-Footer-->
<!--X-User-Footer-End-->
</body>
</html>