[no subject]

I did not see any suggestions to remedy the issues.  Just statements 
saying I was a cronic complainer.

>>The CSR is being *payed to do a job*, and 
>>frankly I couldn't care less if someone I speak to when I'm unhappy 
>>about a service doesn't like my 'attitude'.  
> 
> But I bet the CSR does.  And therefore the CSR (a low paying postion) is
> likely to reply in kind, thus adding to the fire *you*, not them, are
> trying to get solved.

The problem is, I don't call to complain and I'm not hostile.  I call to 
get resolution.  Even when I suggest I should take my business 
elsewhere, I do so with a calm voice, because I'm hoping to get a 
solution.  The only way I can deal with a company the size of Bellsouth 
is through my wallet and sharing my experiences.

> 
>>The onus is NEVER on the customer; 
> 
> It is when the problem is yours and you want to get is solved rather
> than throwing more monkey-wrenches into the issue.  There are two ways
> to work towards getting something resolved:  Productively and
> Counter-Productively.  The first requires restraint, maturity, and
> general level-headedness.  The later takes longer, yields poorer results
> and usually (as evidenced here over and over) leaves people bitter.

Right, and you're made a huge error in assuming that I jump directly to 
counter productively, and I'm here to tell you, you can't back it up and 
you are just plain wrong.

> 
>>it is always on the company and on its representatives.
> 
> 
> At some point the company's "representatives" may care less about *your*
> problem then you do.

Then it's time they found a new job.  This is the way a monopoly 
operates.  I don't get that kind of attitude from all vendors.
Customer service people are trained to work with upset customers.  It is 
their part of their jobs.

>>Now, of course it is often helpful and prudent to be polite to 
>>people--but, nonetheless, I tire of the attitude that seems so 
>>prevalent in the USA that it's okay for customer service people to be 
>>rude, flip, unhelpful.  
> 
> 
> I haven't expressed the view that impolite behavior is acceptable,
> however (as I previously pointed out) it is a two way street.

But, you've obviously made the assumption that I start off jumping down 
their throat, and you are dead wrong.

>>And when they *are* those things, people 
>>should vote with their wallets and take their money elsewhere; 
> 
> 
> People with that attitude, coupled with tendencies towards impolite
> behavior, will spend their lifetime "taking their money elsewhere".
> Therefore the real resolution is in correcting expectations and
> attitudes.  The quote "You get what you pay for" doesn't have a better
> fit than when dealing with Telcos.  Seriously, can you expect the world
> for $50 per month?   If not, is complaining going to get you the world
> sooner?

If you continue to based you expectations on the price of the service, 
then you'll always get lousy service.  I'm not asking BellSouth to give 
me a T3 for the price of dial up service.  I'm asking for them to 
correct problems in a timely fashion, and provide the service I'm promised.

-- 
Until later, Geoffrey


</pre>
<!--X-Body-of-Message-End-->
<!--X-MsgBody-End-->
<!--X-Follow-Ups-->
<hr>
<ul><li><strong>Follow-Ups</strong>:
<ul>
<li><strong><a name="00896" href="msg00896.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> rb211 at tds.net (William Bagwell)</li></ul></li>
</ul></li></ul>
<!--X-Follow-Ups-End-->
<!--X-References-->
<ul><li><strong>References</strong>:
<ul>
<li><strong><a name="00820" href="msg00820.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> rstory-l at revelstone.com (Robert Story)</li></ul></li>
<li><strong><a name="00825" href="msg00825.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> FishR at bellsouth.net (Ryan Fish)</li></ul></li>
<li><strong><a name="00859" href="msg00859.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> esoteric at 3times25.net (Geoffrey)</li></ul></li>
<li><strong><a name="00863" href="msg00863.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> jimpop at yahoo.com (Jim Popovitch)</li></ul></li>
<li><strong><a name="00865" href="msg00865.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> esoteric at 3times25.net (Geoffrey)</li></ul></li>
<li><strong><a name="00866" href="msg00866.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> jimpop at yahoo.com (Jim Popovitch)</li></ul></li>
<li><strong><a name="00867" href="msg00867.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> kafka at antichri.st (George Carless)</li></ul></li>
<li><strong><a name="00869" href="msg00869.html">[ale] comcast static IP?</a></strong>
<ul><li><em>From:</em> jimpop at yahoo.com (Jim Popovitch)</li></ul></li>
</ul></li></ul>
<!--X-References-End-->
<!--X-BotPNI-->
<ul>
<li>Prev by Date:
<strong><a href="msg00877.html">[ale] comcast static IP?</a></strong>
</li>
<li>Next by Date:
<strong><a href="msg00879.html">[ale] comcast static IP?</a></strong>
</li>
<li>Previous by thread:
<strong><a href="msg00871.html">[ale] comcast static IP?</a></strong>
</li>
<li>Next by thread:
<strong><a href="msg00896.html">[ale] comcast static IP?</a></strong>
</li>
<li>Index(es):
<ul>
<li><a href="maillist.html#00878"><strong>Date</strong></a></li>
<li><a href="threads.html#00878"><strong>Thread</strong></a></li>
</ul>
</li>
</ul>

<!--X-BotPNI-End-->
<!--X-User-Footer-->
<!--X-User-Footer-End-->
</body>
</html>