[ale] AT&T DSL Support - it is a Turing Test?

[Richard at Bronosky.com (Richard Bronosky)]

You call and ask for the account termination department. They'll
transfer you to the retention negotiators who should be able to get
you to the informed support personnel.

On 8/14/09, Neal Rhodes <neal at mnopltd.com> wrote:
> Any thoughts on how a human being with 20 years of network setup
> experience actually talks to an intelligent support person at AT&T
> regarding DSL?
>
> Using the phone doesn't work - you end up with something that almost,
> but doesn't quite, speak Engrish and once you spend a half hour
> explaining to them how their own product works they miraculously manage
> to hang up on you before escalating the call.
>
> Using the Chat doesn't work - pretty much the same as above, although
> slower.
> You guys need to diagnose why the upgrade to 6mbit didn't work.
>                "Please check the wireless configuration".
>
> I don't NEED to check the wireless, the dang web display on the DSL
> device says 2700Kbits download negotatiated".
>
>                 "Please standby while I figure out how to disconnect
> you."
>
>
>                 "We are experiencing higher than usual service times".
>
>
> Yeah, because nobody there knows a FF about DSL or networking!
>
>
> Let me guess: using Email is pretty much the same, but even slower?
>
>
>
> Neal Rhodes
> MNOP Ltd
>

-- 
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.!# RichardBronosky #!.