[ale] AT&T DSL Support - it is a Turing Test?

[jkf at wolfnet.org (Jason Fritcher)]

On Aug 14, 2009, at 1:31 PM, Neal Rhodes wrote:
> Any thoughts on how a human being with 20 years of network setup  
> experience actually talks to an intelligent support person at AT&T  
> regarding DSL?

I went through an ordeal with AT&T several months ago where their  
access concentrator would just drop my PPPoE session and not build a  
new one for upwards of 5 minutes each time. I went round and round  
with phone support, and after 4 different line techs came out to my  
house, the last tech finally escalated my ticket to some Digitial  
group they have that manages the CO hardware and a day later my  
problem disappeared. But even the line techs had no idea when I tried  
talking details with them of my problem.

-- 
Jason Fritcher
jkf at wolfnet.org