excessive automation

[bmanning at vacation.karoshi.com (bmanning at vacation.karoshi.com)]

On Fri, Jan 15, 2010 at 05:01:54PM +0000, William Hamilton wrote:
> 
> I agree it's perhaps not clear how to get hold of a human, but you can't 
> really argue that it's not clear how to progress the issue in general as 
> the message quite clearly tells you to respond if you wish for it to be 
> re-opened.

	and to the creative mind, a wide range of responses opens for
	consideration.

> I can't accept that the instructions that the bot provided were unclear, 
> but can organisations in general (again, not SORBS-specific) do better 
> when dealing with their "customers"?

	like the autobot on Magrathea?
> 
> Absolutely.
> 
> B
>